We want nothing more than for you to love your pieces because they are made slowly by hand in small batches and they are unique pieces of art (well, we think so anyway), but we understand that sometimes items may need to be returned and/or exchanged.

We offer easy returns and exchanges (not refunds) for up to 7 days from the date of purchase in the form of store credit/exchange for the same exact item only unless faulty. This applies to full price items only. There is no returns/exchanges/store credit for any SALE items.

Exchanges and/or store credit is at the discretion of Jimena Alejandra. Please email orders@jimenaalejandra.com with a clear video/photos and explanation of your request.

Due to the one of a kind nature of stone and pearl pieces, they are not considered faults/defects and will not be eligible for return/exchange/store credit. Jimena sources each stone herself and each pearl and they have gone through an approval process before they ship to you from our warehouse. Hence why the products. you receive have been cleared/approved and photographed before shipment occurs to ensure it is the standard required from this brand.

Exchanges/returns are not available for change of mind. Please read all descriptions and refer to photos and videos to make a considered decision.

Exchanges/Store Credit will be issued once item/s are returned back to our warehouse in NEW condition (unworn, unused and with any tags attached). The cost of return is up to the customer. We do not offer free returns.  You will receive address for return after we have approved the request. 

Earrings are not able to be returned for either refund/exchange under any circumstances due to hygienic reasons. This is common across all jewellery brands.

SALE ITEMS ARE FINAL.

Please choose pieces carefully - especially pieces that have a size requirement as we will be unable to help you if the sizing is wrong.

Pre Ordered Items are not eligible for return unless there is an error in the product (wrong stone combination/setting of rings/charms) 

Custom Birthstone cuffs are final and not eligible for return/exchange or store credit unless again there is an issue with the stone line up, metal chosen. These are custom made for you so they cannot be refunded.